TCGVee Buyer Policies: Payment, Disputes & Dispatch Info

Dispatch Expectations on TCGVee

At TCGVee, timely dispatch is essential for maintaining a trustworthy and efficient marketplace. We set clear dispatch expectations to ensure a seamless shopping experience, reflecting our commitment to both buyer satisfaction and seller success.

Standard Dispatch Window: Our sellers are expected to dispatch items within 2-3 days following an order. This promptness is key to upholding buyer trust and enhancing seller reputation within our community.

Support for Sellers: Recognizing that unforeseen circumstances can arise, we offer the 'Holiday Mode' feature for temporary listing suspension. This allows sellers to manage their dispatch commitments realistically, without adversely affecting buyer experience.

Monitoring and Enforcement: TCGVee actively monitors dispatch times. If a seller fails to dispatch an item within 5 days, we issue a warning and inform the buyer of the delay. This step ensures transparency and maintains communication standards.

Critical Dispatch Failures: In cases where an order remains undispached for 10 days, we take decisive action: the order is automatically cancelled, the buyer is fully refunded, and the seller's account is placed in 'Holiday Mode'. Furthermore, such incidents are immediately reported to TCGVee support for review. This policy is in place to safeguard our community’s interests and maintain the integrity of transactions on our platform.

Adherence to these dispatch policies is fundamental in sustaining the high-quality service that defines TCGVee. We endeavor to support our sellers in meeting these standards, while also protecting the rights and expectations of our buyers.

How Does TCGVee Handle Disputes?

At TCGVee, we encourage self-resolution of disputes between buyers and sellers as a primary approach. Our platform steps in as a mediator only when parties are unable to reach an agreement independently.

Advocating for Self-Resolution: We believe in empowering our community members to resolve disputes through direct communication. This often leads to faster, more satisfactory outcomes and helps maintain positive relationships within the marketplace.

Mediation as a Last Resort: In cases where a resolution cannot be reached, TCGVee intervenes with a thorough and impartial review process. Our intervention is considered a serious step, as it can have broader implications for the parties involved, potentially affecting their account status, reputation, and future activities on the platform.

Finality of Decisions: Decisions rendered by TCGVee are final and conclusive. These decisions are made with utmost care and consideration for the integrity of the marketplace. Once a decision is made, it is binding and irrevocable, emphasizing the significance and impact of our involvement.

Transparency and Support: Throughout the dispute resolution process, we maintain transparent communication, offering guidance and support to both parties. Our objective is to resolve disputes in a manner that upholds the values and trust inherent in our community.

The involvement of TCGVee in dispute resolution is a testament to our commitment to a fair, secure, and reliable marketplace. We strive to balance individual interests with the overall health and trustworthiness of the TCGVee community.

Counterfeit Items Policy

At TCGVee, we uphold a marketplace built on trust and authenticity. Our uncompromising stance against counterfeit and unauthorized products is a testament to our commitment to integrity and legal compliance. We vigilantly protect intellectual property rights, ensuring that all items on our platform are genuine and lawfully sold.

Proactive Measures: We employ proactive measures to prevent the listing and sale of counterfeit goods. This includes regular monitoring, advanced detection systems, and thorough vetting of seller listings. Our aim is to identify and eliminate any potential infringement before it impacts our community.

Education and Awareness: We believe in empowering our sellers with knowledge about intellectual property laws and the importance of selling legitimate products. Through educational resources and guidelines, we equip our sellers to recognize and avoid listing counterfeit items.

Strict Enforcement: Any seller found violating this policy by listing counterfeit, imitation, or parody items will face immediate and decisive action. This includes the removal of the offending listings and may lead to the suspension or termination of the seller's account. We maintain zero tolerance in this regard to preserve the integrity and trustworthiness of our marketplace.

Collaboration with Brands and Authorities: TCGVee collaborates with brands and legal authorities to ensure compliance with intellectual property laws. This partnership helps us maintain a safe and legal marketplace for both buyers and sellers.

We are dedicated to fostering a marketplace environment where buyers can shop with confidence, and sellers can thrive in a community that values honesty and legal compliance. Upholding these standards is not just our policy, but our promise to every member of the TCGVee community.

Buyer Conduct and Behavior Policy

At TCGVee, we are committed to fostering a respectful, inclusive, and professional environment for all our users. We expect our sellers to adhere to the highest standards of conduct in all interactions within the marketplace. This includes, but is not limited to, communications with buyers, other sellers, and TCGVee staff.

Zero Tolerance for Aggressive Behavior: We strictly prohibit any form of aggressive, hostile, or abusive behavior. This includes verbal aggression, threats, harassment, intimidation, or any other conduct that disrupts the marketplace or makes others feel unsafe. Such behavior will not be tolerated and may result in immediate suspension or permanent removal from TCGVee.

Professional Communication: We encourage professional and courteous communication at all times. Differences in opinion or disputes should be handled constructively and with mutual respect. Sellers are expected to provide clear, honest, and respectful responses to buyer inquiries and feedback.

Violations of this policy will be taken seriously and may result in actions ranging from warnings to account suspension or termination, depending on the severity of the infraction. TCGVee reserves the right to determine the appropriate response to any conduct that violates these standards.

Account Security Guidelines for Sellers

Protecting your account on TCGVee is crucial for maintaining the security of your personal information and earnings. We urge all our sellers to adhere to the following security practices to ensure their accounts remain secure and protected.

Strong Passwords: Use strong, unique passwords for your TCGVee account. Regularly update your password and avoid using the same password across multiple sites or platforms.

Logging Out: Always log out of your account when not in use, especially when accessing TCGVee on public or shared devices. This simple step can significantly reduce the risk of unauthorized access.

Cautious Usage: We recommend avoiding the use of TCGVee in public spaces or on networks where your device may be vulnerable. Public Wi-Fi and shared devices pose additional risks, and caution should be exercised when using them.

Responsibility for Account Security: Please be aware that TCGVee cannot be held responsible for any loss of earnings or data due to compromised account security. It is the seller's responsibility to ensure their account is adequately protected.

Email Vigilance: Official communications from TCGVee will come from email addresses ending in @tcgvee or our parent company's domain, @ninjatako. Be wary of emails from unfamiliar sources, especially those asking for personal information or containing links. If in doubt, do not hesitate to forward the email to us for verification.

Your diligence in following these security guidelines is key to a safe and successful selling experience on TCGVee. We are committed to providing a secure platform, but much of the responsibility also lies with our valued sellers to protect their accounts.

Compliance with Legal Regulations

As a seller on TCGVee, it is imperative to be aware of and comply with all relevant legal regulations. This responsibility rests solely with you, the seller, and is crucial for operating successfully and ethically within our marketplace.

Understanding Trade Laws: You are responsible for understanding and adhering to local and international trade laws that apply to your listings and transactions. This includes, but is not limited to, laws relating to taxation, customs duties, and import/export restrictions.

Taxation Compliance: All sellers must comply with their respective tax obligations. This includes accurately reporting earnings and paying any applicable taxes in accordance with local laws and regulations.

Customs and Import/Export: If you are involved in international sales, you must be knowledgeable about and comply with customs laws and import/export restrictions. This responsibility includes accurately declaring items and understanding any restrictions on goods in different countries.

Legal Accountability: Please be aware that TCGVee is not responsible for ensuring your compliance with these laws. As a seller, you are solely accountable for any legal implications arising from your failure to comply with applicable regulations. We encourage you to seek professional advice if you are uncertain about your legal obligations.

Ensuring legal compliance not only protects you but also upholds the integrity of our marketplace. TCGVee is committed to supporting a platform where all users can engage in transactions that are both legal and fair.